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Financial Policy

It is our practice policy to:
Inform before we perform - no surprises!
Thus where ever possible we will discuss fees with you prior to undertaking treatment.
For your first appointment reception staff will give you an estimate of the likely appointment cost. Not knowing exactly what is required it may be necessary to give you a fee range.

Concerns about Treatment
If you have any concerns regarding your podiatry treatment or payment of your account, please discuss them with us at your earliest convenience. Early communication is the best way to avoid any disputes down the track.

Payment at time of Treatment
At the end of your appointment you will be provided with a fully itemised account. We require payment in full at that time unless you have ordered orthoritcs.

Convenient methods of payment.
We accept personal cheques, Bankcard, Mastercard and Visa as well as providing an EFTPOS facility for Direct Debits. By the way, we also happily accept cash!

Health Fund refunds on the spot.
We have an electronic Health Fund claim service for you. If your health fund is "on line" you will be able to claim your refund immediately. All you will need to pay is the gap.


Remember though, refund approvals are the responsibility of your health fund. As your podiatrist we have no direct relationship with your fund. The relationship is between you and your health fund. If you are unhappy with your refund or your claim is rejected, it is a matter you will have to discuss with your health fund.

Veterans' Affairs patients welcome.
We are happy to welcome Veterans' Affairs patients to our practice. Please remember to bring your Vet Affairs Gold Card with you for your first appointment.

Bulk Bill Care Plan Patients.
If your GP has put you on a GP Management Plan and a Team Care Plan, we can bulk bill the number of visits he/she has authorised. We can only bulk bill those visits.

If you have any problems in paying your account, talk to us and we will work something out for you.

 

 

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